Senior Machine Learning Engineer - AI and ML Expert
- Hyderabad, Telangana
- Permanent
- Full-time
- Work with product owners to understand detailed requirements and help architect high-quality solutions to our users
- Work with team and get a solution across partner teams and consumers.
- Build the best cloud-based AI/ML solutions to power intelligent enterprise services
- Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
- Understand various technology options in terms of performance, accuracy, cost and guide team and come up with the right solutions.
- 5+ years of experience in implementing complex AI/ML applications.
- Specialised in developing enterprise-scale conversational AI platforms and advanced natural language processing solutions.
- Experience in developing LLM-powered applications with modern frameworks and APIs (Langchain, CrewAI, OpenAI /Anthropic APIs etc). And strong analytical mindset with experience evaluating model performance, and optimising inference costs.
- Deep competence in prompt engineering, fine-tuning, and optimising LLM performance. Hands-on expertise with leading models such as GPT, Claude, and open-source alternatives.
- Proven ability to transform complex LLM concepts into commercial value while communicating effectively with stakeholders at all levels.
- Lead the development of PoCs and applied research prototypes to explore novel AI capabilities, model interpretability, and safety strategies.
- Conduct cutting-edge experiments to assess model behaviour, generalization, and fairness across diverse datasets and use cases.
- Develop CI/CD pipelines and containerized workflows for scalable training, evaluation, and deployment of ML solutions in production.
- Identify risks in AI applications and contribute to responsible AI initiatives, including transparency, robustness, and compliance frameworks.
- Define and implement rigorous evaluation protocols, including human-in-the-loop testing, bias detection, and safety metrics.
- Experience in classical Machine Learning and Deep Learning.
- Ability to work with Senior Architects, Leaders and other BUs to drive a technical solution.
- Experience in designing and implementing NLQ, NLP based solutions
- Familiarity with the ServiceNow platform
- Published research or technical blog postings regarding LLM applications and best practices would be an add-on.
- Experience working with Knowledge Graphs