Experience Communications Lead

• Define and own the end-to-end Experience Communications strategy across email, on-platform messaging, and other outbound customer channels
• Develop a scalable framework for how, when, and why we communicate with customers - aligned to journeys, product usage, and lifecycle moments
• Establish clear governance standards for content, tone, branding, data usage, cadence, and performance across communication types
• Collaborate across functions (CX, Product, Marketing, Legal, IT) to ensure communications are accurate, relevant, and timely

• Lead and mentor the Technical Email Operations Specialist and other future communications roles
• Manage the intake, prioritization, and execution of experience communication requests
• Oversee email and communication tooling - working with internal IT or Marketing teams to scale infrastructure, templates, and automation
• Define and report on performance KPIs (delivery, engagement, opt-out, etc.) and use data to inform improvements

• Partner with Experience Operations (content strategy, SEO, web editing) to align messaging across platforms and customer journeys
• Ensure coordination across CX and UX to embed customer insights into communication design
• Review and approve communications for quality, clarity, consistency, and compliance
• Support A/B testing, experimentation, and optimization efforts in collaboration with UX and product teams
• Stay current on communication trends, tools, and regulatory changes that may impact digital touchpoints
• development process

• 6–8 years of experience in digital communications, email strategy, or customer experience roles
• Proven success designing and managing customer communication strategies at scale, ideally in a B2B environment
• Strong understanding of CRM/EPR platforms (Salesforce, Oracle, etc.), and lifecycle automation concepts
• Experience working in cross-functional product or Agile environments
• Familiarity with technical delivery processes, QA standards, and compliance regulations (GDPR, etc.)
• Exceptional written, verbal, and organizational skills
• Data-literate and comfortable using metrics to drive strategy and execution
• Ability to balance strategic vision with hands-on delivery

• A strategic thinker who brings structure to complexity and clarity to communication
• Customer-obsessed, systems-minded, and detail-oriented
• A natural collaborator who builds strong relationships across product, engineering, and creative teams
• Passionate about crafting meaningful, value-driven communication experiences at scale
• Proactive, accountable, and comfortable leading initiatives in evolving environments

• A strategic thinker with strong operational discipline and attention to detail
• A natural collaborator who enjoys connecting dots across teams and functions
• A customer-first leader who advocates for clear, helpful, and relevant digital experiences
• Comfortable working in a fast-paced, matrixed organization undergoing transformation
• Curious, proactive, and committed to continuous improvement

• Insurance
• Bonus
• Growth Opportunity And more!

Arrow Electronics