
Director IT Operations
- Bangalore, Karnataka
- Permanent
- Full-time
- Lead the administration and lifecycle management of Windows Server, Linux, and Citrix environments.
- Oversee patching, upgrades, and performance tuning across platforms.
- Ensure compliance with processes for incident, change, and problem management.
- Manage and mentor a distributed team of system administrators and engineers.
- Define team goals, conduct performance reviews, and foster professional development.
- Coordinate 24/7 support coverage and on-call rotations
- Drive infrastructure modernization initiatives (e.g., automation).
- Collaborate with architecture, security, and application teams to deliver scalable solutions.
- Lead root cause analysis and resolution of critical incidents.
- Develop and maintain SLAs, SOPs, and capacity plans.
- Evaluate emerging technologies and recommend improvements.
- Ensure adherence to security policies, compliance standards, and audit requirements