Jewelery Store Manager

Pune, Maharashtra
Permanent
Full-time

1 day ago
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This role is for one of the Weekday's clientsSalary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)Min Experience: 4 yearsLocation: PuneJobType: full-timeRequirementsEligibility CriteriaEducation & Certification:

Bachelor’s degree from a reputed university/college.
Proficiency in MS Office, especially Excel, is a must.

Knowledge:

Strong understanding of retail store operations.
Selling and customer service expertise.
Knowledge of jewelry categories (Gold, Diamond, Platinum, Silver) will be an added advantage.
Familiarity with MIS reporting.

Skills:

Excellent spoken and written communication skills in English and regional language.
Proficiency in POS systems, ERP, or SAP.
Advanced Excel and spreadsheet handling skills.
Strong customer handling and problem-solving abilities.

Experience:

4–5 years of relevant experience in front-end retail operations at Assistant Manager/Store Manager level, preferably with an established retail brand.
Hands-on experience in customer queries and grievance handling.

Suitability CriteriaSuccess Behaviors:

Enthusiastic and passionate about selling.
Strong interpersonal and influencing skills.
Analytical mindset with problem-solving ability.
Resilient under pressure and capable of handling conflicts.
Team-oriented with warmth and empathy.
Highly organized and willing to take ownership.
Quick learner with research-oriented approach.

Willingness:

Flexibility to work across locations in India.
Ability to work evenings, weekends, and extended hours during festive/peak seasons.
Commitment to a 9-hour shift with strict adherence.

Key Responsibilities (KRA/KPI):

Communicate effectively with customers and provide complete product details.
Influence and sell jewelry across categories while addressing customer queries.
Manage customer follow-ups to build lasting relationships.
Ensure store cleanliness, safety, and presentation standards are consistently maintained.
Handle payment transactions and merchandise delivery preparation.
Contribute to overall team goals and sales targets.
Maintain accurate inventory records and anticipate customer demand.
Prepare sales and customer relations reports; analyze feedback and resolve complaints.
Retain existing customers and attract new ones.
Coordinate with internal teams for smooth store operations.
Work on ERP systems and retail platforms such as Magento, Ameo, etc.

Skills

Store Management
Customer Handling
Sales & Influencing
POS/ERP/SAP Systems
Inventory Management
MIS Reporting

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