SOC Analyst L2 - Contract
IDP Education
- Chennai, Tamil Nadu
- Contract
- Full-time
- Responsible for Ongoing monitoring, issue tracking, ticket creation, updates, escalations and participation on incident bridge calls. Own and adhere to established response SLO’s/SLA’s and a working knowledge of all monitoring and support tools.
- Maintaining a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.
- Frontline Tier l/ll monitoring / escalation / incident response and impact mitigation.
- Execute Command & Control tasks on our infrastructure.
- Orchestrate and manage incident lifecycle between external 3rd party vendors and internal development teams.
- Analyze and support the continuous improvement of our monitoring as well as command and control capabilities. Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation. Reporting the health and availability of the site and related services
- Manage and be part of a 24/7/365 team to support the environment, which will include nightshifts.
- Prepare and deliver the Reports as per the defined schedule
- 3+ years of SOC experience.
- Must be a team player
- Understanding of security tools and technologies like Splunk, Sumo, Trend XDR;
- Some background with Linux internals;
- Knowledge of Systems and Network Infrastructure and experience troubleshooting problems;
- Familiarity with monitoring tools such as Splunk, 24/7, Sumo Logic, Trend Micro (Apex One, Cloud One and Vision One XDR) , CloudWatch and SolarWinds;
- Familiarity with SNOW, Jira and Confluence;
- Experience with troubleshooting OS-level and network configuration;
- Working knowledge of web applications, networks, protocols, and infrastructure hardware;
- Experience dealing with technical end-users in a support role;
- Experience configuring and maintaining common Linux systems and Windows-based applications;
- Experience with Change Management and Change Control;
- Experience working with version control systems (SVN, Git);
- Ability to communicate clearly and have strong, positive interpersonal skills;
- Ability to review the technical documentation provided by others and provide constructive comments;
- Public cloud infrastructure (Azure and AWS) is a must