Professional Services Resident Consultant / Senior Professional Services Resident Consultant - AMS
Zscaler
- Mohali, Punjab
- Permanent
- Full-time
- Serve as the customer's 'Go-To' resource for all matters related to their ZS deployment
- Deliver best practices guidance for managing ZS deployment.
- Assist in customer specific requirements and provide solutions.
- Answer questions about the product capabilities, features and configuration.
- Assist customer team with the design and planning/configuration
- Evaluate deployment scenarios
- Plan migration tasks
- Analyze existing rules and objects
- Coordinate and execute cutover to production
- Work with customer to request new features & troubleshoot any product issues
- Analyzing ZS configurations
- Testing product's features and functionality
- Providing regular updates on work in progress and current issues
- Providing informal technical and product workshops
- Troubleshooting the cloud and supporting customer operations
- Evaluating technical specifications for interoperability
- Must have strong verbal and written communication skills (English)
- 8+ years' experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer). Experienced in Network and Security solutions and customer facing/field role
- Experience deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important. Experience with Zscaler solutions - ZIA, ZPA
- Working knowledge of networking and security products from various vendors and enterprise network infrastructure
- Ability to navigate technical and architectural discussions with customers, partners including audience from business and technical fraternity
- Excellent communication and follow-up skills across internal and external organizations. A proactive approach to ensure the job gets done !
- Effectively handle multiple projects and work calmly under pressure
- Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory
- Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms
- Good knowledge of Hypervisors: VMware, Hyper-V, and KVM
- Good knowledge on HTTP, HTTPS, SSL Inspection, DNS
- Experience with Proxy and SSL
- Good knowledge of IPSEC, GRE, HTTP/HTTPS, DNS protocols
- Industry certifications such as ZCCP-IA and PA, Cisco, Juniper, Palo preferred.
- Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR
- A great learning environment where you will be working on cutting edge technologies and architectures
- Front end role to work with global customers and sales teams
- Long term opportunity to become a customer advocate
- Cross functional expertise to closely work with various roles from Sales, Services, Engineering
- Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements
- Access to latest trainings, modules to become a ZS expert
- A long term and meritorious career
- A great leadership team willing to help and open-door culture
- A fun, passionate and collaborative workplace
- The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security !