DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Data Center-Backup-RubrikQualificationB.E, B-TechJob Description (Posting).Build and Design hands-on experience in must with integration with Physical tape libraries, Virtual disk libraries(DataDomain), Hyper-V, VMware , Windows , Linux , Oracle , SAP , Exchange , SQL , SharePoint , Storage Snapshot backup and NDMP backup with any combination ( Minimum 2 ) on following backup tools1. Commvault Backup 2. (Dell, EMC, Legato) Networker or DPS suite3. IBM TSM and associated products 4. NetBackup5. Rubrik Good understanding of cyber recovery and backup recovery experience of different databases, NAS, DR etc. is also required. Relevant Experience for E3: 12 to 15 Year E4: 16 years plusA troubleshooting skill on product is also desired. Documentation and presentation skills of solution design -on premises and cloud, High level and Low-Level design of backup and its associated storage product integration with all required data center technologies is a must have requirements. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
