Designation: Relationship ManagerNumber of Positions: 3 (Male only)Education: B.E. Civil/MechanicalLocation: Narhe – Pune (Shift time: 3:00PM to 12:00AM) Monday to FridayExperience: 7 Years (Minimum 3-4 Years International Engineering Service Industry)Domain Knowledge required: Design, Drafting, Detailing, ModellingCivil - Land development & survey / structural -Steel or wood.Mech: Fabrication drawing/Manufacturing drawing/Pressure Vessels/Static Equipment/Millwork Production DrawingSoftware Skills:Civil: Autocad/Civil 3D/Revit/Tekla/Hydro CAD/HEC RASMech: Auto CAD/SolidWorks/InventorRequirementsPersonal Attributes:Strong Interpersonal SkillsExcellent Communication SkillsNegotiation & Influencing SkillsProblem-Solving AbilityCommercial & Business AcumenIntegrity & ProfessionalismAdaptability & Learning Agility1. Customer Relationship & Rappo BuildingDevelop and nurture strong professional relationships with customers.Build personal rapport with key stakeholders and decision-makers.Act as the single point of contact for strategic accounts2. Prompt Communication & LeadershipEnsure timely, transparent, and proactive communication with customers.Lead by example in responsiveness, ownership, and professionalism.Anticipate client needs and proactively provide solutions.3. Business & Financial AcumenDemonstrate strong understanding of commercial aspects including pricing, margins, and contracts.Support negotiations to achieve win-win outcomes.Monitor payment cycles and proactively address payment issues in coordination with finance.4. Stakeholder & Data ManagementManage internal and external stakeholders to ensure smooth project execution.Maintain accurate customer data, account insights, and engagement history.Use data to identify growth opportunities and risk signals.5. Revenue Growth (Cross-Selling & Depth Selling)Identify opportunities to expand services within existing accounts.Drive account mining initiatives to increase wallet share.Collaborate with sales and delivery teams to position additional capabilities.6. Customer Liaison & EngagementRepresent Indovance in client meetings, reviews, and business discussions.Facilitate alignment between customer expectations and delivery teams.Ensure a seamless experience across the engagement lifecycle.7. Domain ExpertiseBuild strong understanding of engineering services offerings and customer industries.Provide value-driven insights and recommendations to clients.Stay updated on industry trends and customer challenges.8. Customer Feedback & Experience ImprovementCapture, analyze, and act on customer feedback.Drive initiatives to improve customer satisfaction and retention.Support customer success metrics such as CSAT, WOW customer experience, and renewal rates.9. Engagement Lifecycle OwnershipAct as department representative from direct meeting stage through onboarding.Ensure smooth transition from sales to delivery.Continue engagement post-onboarding to strengthen long-term partnerships.Benefits Global exposureLearning & development programsGrowth oriented organizationProcess driven workTransparent work cultureYoung & vibrant environmentWork-life balanceHealth insuranceAnnual health check-up