ServiceNow Developer (Junior/Senior)
NATLEX Technology Solutions Pvt Ltd
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
- Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME.
- Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform, utilizing existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people).
- Ability to guide, manage and mentor a development team.
- Work closely with the different Partners and Clients practices, internal resources and external customer SMEs and partners to support the delivery of approved ServiceNow outcomes.
- Have a strong and proven background in developing on the ServiceNow platform
- Have a strong and proven background in delivering on the ServiceNow platform
- Have a strong and proven background in developing large ServiceNow Catalogs.
- Develop the technical solutions, implement them, and perform the relevant component integration tests.
- Manage customer defects and backlog for approved development elements of customer delivery.
- Able to work closely within a mixed development team that may include external development capability and ensure that code and update sets are managed in line with ServiceNow best practices.
- Integrating 3rd party tools with ServiceNow portal and Request Management.
- Build and own development sprints, user stories, technical development stories and any technical build documentation needed as part of a customer engagement.
- Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product line.
- Maintain current certificates as well as gain any relevant certifications required to support NATLEX customers via approved training or self-learning.