Technology Support Engineer
Accenture View all jobs
- Bhubaneswar, Odisha
- Permanent
- Full-time
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Platform as a Service Providers (PaaS)
Good to have skills : AWS Administration, Oracle Cloud Infrastructure Administration, Cloud Infrastructure
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time educationSummary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability by creating and implementing Requests for Change, as well as updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery.Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and evaluate team performance to ensure alignment with organizational goals.Professional & Technical Skills:
- Must To Have Skills: Proficiency in Platform as a Service Providers (PaaS).
- Good To Have Skills: Experience with AWS Administration, Oracle Cloud Infrastructure Administration, Cloud Infrastructure.
- Strong understanding of cloud service models and deployment strategies.
- Experience in incident management and problem resolution processes.
- Familiarity with service management tools and methodologies.Additional Information:
- The candidate should have minimum 7.5 years of experience in Platform as a Service Providers (PaaS).
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.15 years full time educationAbout Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.