Position Titles / Roles: Program ManagerRole Objective: The role is responsible for overseeing the planning, development, and execution of digital projects. This will involve managing project resources, coordinating with project stakeholders, ensuring alignment with company objectives, and achieving project deliverables on time and within budgetDigital Project Governance1. Lead and manage the execution of all digital projects from inception through completion including defining project scope, setting timelines, coordinating team tasks, and managing project risks2. Develop and implement PMO processes and policies ensuring compliance with project management standards and methodologies3. Liaison with project teams, department heads and senior leadership ensuring alignment of project objectives with vertical requirements and track progress4. Oversee the documentation of all aspects of projects from initiation to closure to maintain transparency and keep track of project progress5. Drive conflict resolution during the project lifecycle, minimizing disruptions and maintaining positive relationships with project team members and stakeholders6. Drive identification of project risks and issues ensuring implementation of risk mitigation strategies, contingency plans and solutions7. Establish and monitor KPIs for digital projects to assess performance and effectiveness"Project Management1. Manage project planning with shortlisted vendors and associated departments, including the finalization of project budget, timelines, and operating plan.2. Oversee end-to-end project management to ensure timely completion within the pre-decided budget and monitor project performance and recommend corrective actions for deviations3. Derive periodic meetings and design strategies to facilitate improvement execution with business representatives and vendors/partners to review the progress of POCs.4. Generate a comprehensive detailed operating plan and build continuous progress monitoring strategies, ensuring adherence to decided timelines and budgets."Process Improvement & Change Management - Digital Governance1. Drive continuous improvement within project management teams, facilitating performance measures, and promoting best practices2. Approve changes to processes with an intent of improving efficiency, productivity, and overall performance3. Liaison with software & hardware vendors, in the project management ecosystem including contract negotiation and collaboration agreements.4. Review training of managers, professionals, analysts etc. on project management methodologies and ensure adoption.Behavioral CompetenciesResult Orientation, Learning Agility, Collaboration, Customer Centricity, Change Agility, Innovation & New Ways of Working.3. Role Inputs & InterfacesQualifications & ExperienceQualifications: B.Tech/B.E + MBAExperience 8 - 12 years of overall experienceKey Interfaces (Roles to interact inside / outside the Organization to enable success in day-to-day work)Internal· Program / Project Managers· Digital Business Partners· Senior Leadership for MIS & Project updates, seek approval for key decisionsExternal· Governance related Partners· Suppliers & Vendors· Knowledge Partners like Gartner, Forrester
