The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various productsKey Responsibilities :- Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,- Delivering service with requisite courtesy and accuracy,- Demonstrating complete onus to customers queries / problems, - Adhering to product and process requirements with nil errors,- Escalating customer issues to the right internal stakeholders,- Ensuring process efficiency and effectiveness,- Complying to service and sales guidelines- Achieving Call Quality targets and other key performance indicators,- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc."- Optimal qualification for success on the job is:- Graduate or Post graduate from a recognized institution- 2- 5 years of relevant experience (ref:updazz.com)