Branch Payment Ops Team Member-OPS-Branch Payment Ops

• Process cash and check deposits, ensuring accuracy and timely posting.
• Handle customer inquiries and provide prompt resolutions to payment-related issues.
• Monitor and manage payment exceptions, taking necessary actions to mitigate risks.
• Assist in the reconciliation of payment accounts and ensure balance accuracy.
• Maintain a high level of security and confidentiality when handling sensitive payment information.
• Stay updated with payment regulations and industry best practices, implementing necessary changes.
• Collaborate with other departments to ensure seamless payment operations across the bank.
• Provide training and support to junior team members, fostering a culture of knowledge sharing.
• Conduct periodic audits to identify and address any payment processing inefficiencies.

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in finance, business, or a related field.
• Minimum 2 years of experience in a payment operations or banking environment.
• Strong knowledge of payment processing systems and regulations.
• Excellent attention to detail and a commitment to accuracy.
• Proficiency in Microsoft Office, particularly Excel, for data analysis and reporting.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective communication skills, both verbal and written, for interacting with customers and colleagues.
• A customer-centric approach and a willingness to provide exceptional service.
• Flexibility to adapt to changing work schedules and priorities.
• A proactive mindset and a desire to continuously improve payment operations.

Kotak Mahindra Bank