International Customer Support Executive

• Customer service: Proven ability to deliver exceptional customer support and resolve issues efficiently and effectively. (Mandatory skill)
• Customer relationship building: Demonstrated success in fostering strong connections with international clients through personalized attention and understanding.
• Time management: Proficient in managing multiple tasks and priorities to ensure deadlines are met and customer satisfaction is maintained.
• Customer relationship management (CRM): Experience with CRM systems to track interactions and maintain detailed and accurate customer records.
• International voice process: Experience in handling global customers via voice-driven interactions ensuring communication is clear and professional.
• Presentation skills: Skilled in preparing and delivering presentations to engage and inform clients, enhancing their understanding of our services.
• International relations: Understanding of global cultural nuances and ability to adapt communication style to build rapport with diverse clientele.
• PPT: Capability to create visually engaging PowerPoint presentations to support customer information sessions and workshops.

• Provide high-quality customer service to international clients via multiple communication channels including phone, email, and chat.
• Address customer inquiries and issues promptly and effectively, ensuring a satisfactory resolution for each interaction.
• Maintain strong, lasting relationships with clients by offering personalized support and understanding client needs and expectations.
• Utilize CRM software to document client interactions, ensuring all records are accurate and up-to-date.
• Collaborate with cross-functional teams to address customer feedback and improve service offerings.
• Prepare and deliver presentations to educate clients on our platform's offerings, enhancing their understanding and engagement.
• Stay informed about industry trends and develop expertise in our services to provide informed and reliable advice to clients.
• Participate in continuous learning opportunities to enhance skills and adaptability to meet the evolving needs of international customers.

Expertia AI Technologies