Web Hosting Support Engineer

MyAdvice

Bangalore, Karnataka
Permanent
Full-time

21 days ago
Apply easily

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince LombardiIf you are seeking to work hard and pursue excellence, then you might be right for our team! We are seeking a proactive and detail-oriented Web Hosting Support Engineer to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and improving the functionality of websites while ensuring optimal user experiences. This role requires technical expertise, problem-solving skills, and a commitment to delivering top-notch support to clients and internal stakeholders.Key Responsibilities:Website Maintenance and Support:

Monitor website performance, uptime, and security.
Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems.
Ensure websites remain updated with the latest content, features, and security patches.

Client Support:

Provide technical assistance to clients via email, phone, or support ticketing systems.
Diagnose and resolve client-reported website issues efficiently.
Document solutions and create user-friendly guides for common issues.

Website Optimization:

Analyze website performance metrics and implement optimizations for speed and SEO.
Identify and fix issues affecting site usability or accessibility.

Collaboration and Communication:

Work closely with developers, designers, and content teams to implement site updates.
Collaborate with hosting providers and third-party vendors for escalated issues.
Keep stakeholders informed about the status and progress of ongoing support requests.

Technical Management:

Manage and configure website hosting, domains, and SSL certificates.
Ensure backup systems are functioning properly and perform regular restorations for testing.
Stay updated on web technologies and trends to improve support capabilities.

Required Skills and Qualifications:Technical Expertise:

Proficiency in HTML, CSS, JavaScript, and PHP.
Experience with CMS platforms like WordPress, Drupal, or Joomla.
Familiarity with web hosting, server management tools (e.g., cPanel, Plesk), and DNS configurations.
Understanding of performance optimization tools (e.g., caching, CDN, image compression).
Working knowledge of Linux operating systems, including file system structure, command-line operations, permissions, and basic administration.
Understanding of core networking concepts including IP addressing, routing, DNS, and ports.
Familiarity with network troubleshooting tools such as ping, traceroute, netstat, and dig.
Awareness of firewall rules, NAT, and basic network security practices.
Experience with web servers such as Apache and Nginx, including virtual host configuration and performance tuning.
Knowledge of proxy servers and caching mechanisms (e.g., reverse proxies, browser/server-side caching).
Experience managing mail services, including configuring MX records, troubleshooting email delivery issues, and familiarity with G Suite.
Ability to perform website and email migrations across hosting environments.
Experience with MySQL database administration, including migrations
Proficiency in manual backup and restoration of files and databases
Cloud experience, especially with AWS and commonly used services such as EC2, S3, Route 53, CloudFront, and RDS.
Experience working with different hosting providers (e.g., GoDaddy, Network Solutions)
Experience in domain management, including domain transfers and redirection
Experience working with SSL certificate installation and configuration across different hosting environments.

Problem-Solving Abilities:

Strong troubleshooting and debugging skills.
Ability to identify and resolve cross-browser and device compatibility issues.

Customer-Centric Approach:

Excellent verbal and written communication skills.
A collaborative attitude and ability to explain technical concepts to non-technical users.

Additional Preferred Skills:

Basic understanding of SEO best practices.
Experience with version control systems like Git.
Familiarity with web analytics tools like Google Analytics.
Linux administration experience.

Why Join Us?You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth.At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply.Powered by JazzHR

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