Key ResponsibilitiesCX:- Handle daily customer interactions, including calls, replies, and escalations- Upload and track CX-related metrics- Implement automation tools to minimize manual workloadDigital Marketing:- Coordinate with the Content Creation and Influencer Marketing teams- Manage social media postings and respond to customer queries on social platforms- Upload and monitor digital performance metrics- Provide suggestions for content improvementScrum & Team Tracking:- Serve as a secondary Scrum Master for the GTM team in my absence- Track hourly tasks and ensure timely executionOther Responsibilities:- Manage pre-launch, launch-day, and post-launch activities- Work closely with me to support outlet-level revenue goals (ref:updazz.com)