Senior VMware & End User Computing Specialist

Mumbai, Maharashtra
Permanent
Full-time

1 month ago

Job Description:We are looking for a highly skilled and experienced professional with 8 to 10 years of hands-on expertise in VMware technologies and strong operational capabilities in end-user computing environments. The ideal candidate will bring deep technical knowledge and a proven track record in managing and supporting complex virtual desktop infrastructure (VDI) environments not virtual server environments.Key Responsibilities:

Lead and support BAU operations and initiatives, with at least 5 years of experience in a support role.
Administer and troubleshoot VMware solutions including vSphere, Horizon, vSAN, VRA, VRO, hypervisors, clusters, networking, and datastores.
Manage and support VMware Horizon View client/agent environments, connection servers, and VDI infrastructure.
Perform L3-level support for end-user upgrade and migration projects.
Drive root cause analysis (RCA) and ensure SLA adherence for RCA submission and resolution planning (e.g., patch management and fix implementation).
Leverage advanced scripting using PowerShell, PowerCLI, and Python for inventory management, reporting, log collection, remote debugging, and automation.
Utilize tools such as SysTrack, Splunk, Process Monitor, trace logs, and dump analysis for advanced troubleshooting of VMware and Microsoft endpoint technologies.
Handle incident and change management processes in large enterprise environments, including coordination across multiple technology teams.
Participate in triage and incident resolution involving technologies like virtualization, operating systems, real-time communication, collaboration tools, managed print services, and mobile device management.
Ensure accurate tracking of incidents and changes using standard ITSM tools and reporting systems.

Key Skills & Competencies:

Deep knowledge of VMware VDI solutions, especially Horizon View (not server virtualization).
Strong expertise in PowerShell/PowerCLI/Python scripting.
Proficient in using diagnostic tools for log analysis and performance monitoring.
Excellent communication skills, with the ability to interact and present to various stakeholders.
Demonstrated self-starter with a proactive, persistent, and positive work ethic (3Ps).
Hands-on experience with the latest Microsoft platforms and end-user computing technologies.
Capable of managing operations that span multiple technologies across infrastructure and collaboration services.

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