Lead Assistant Manager

EXL Service

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Job Description – Digital Transformation- Business AnalystPosition Title, Responsibility Level Mid-Junior- Business AnalystFunction - DigitalReports toManager/Sr. ManagerRegular/Temporary:RegularGrade – B2LocationNoida, IndiaObjectives of the Role:We are seeking an experienced Business Analyst to collaborate with business and relevant stakeholders to understand business needs, translate them into functional specifications, and support the end-to-end delivery of effective and scalable solutions. The Business Analyst plays a critical role in driving business performance through process optimization, system improvements, and data-driven decisions. The Business Analyst will help drive process improvement, data-driven decisions, and the successful delivery of technology and business initiatives. Track project progress, ensure scope alignment, and update stakeholders with regular reports and dashboards.ResponsibilitiesWork closely with business users, product owners, and technical teams to gather and document detailed business and functional requirements.Develop and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirements Documents), and user stories.Create process flow diagrams, data flow diagrams, wireframes, and mockups using tools like Visio etc.Analyze existing processes and systems to identify gaps, inefficiencies, and opportunities for automation or enhancement.Facilitate requirement workshops, stakeholder interviews, and cross-functional meetings.Collaborate with QA teams to define test scenarios, review test cases, and support UAT (User Acceptance Testing).Translate complex business needs into clear technical requirements for developers and data teams.Track project progress, ensure scope alignment, and update stakeholders with regular reports and dashboards.Assist with change management, user training, and documentation to support new system rollouts or process changes.Maintain a strong traceability matrix to ensure all requirements are accounted for throughout the SDLC. * Demonstrate excellent communication, analytical thinking, and problem-solving abilities in high-pressure delivery environments.SkillsTechnical Skills
  • Strong understanding of SDLC, Agile/Scrum and Waterfall methodologies.
  • Hands-on experience with tools like JIRA, Confluence, MS Excel, PowerPoint, and MS Visio.
  • Working knowledge of SQL for querying data and performing basic analysis.
  • Exposure to data analysis and visualization tools like Power BI, Tableau, or Excel PivotTables.
  • Familiarity with APIs, system integration concepts, and data mapping (preferred).
Soft skills (Desired)
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication to interact with stakeholders at all levels.
  • High attention to detail and documentation accuracy.
  • Effective time management and task prioritization in a fast-paced environment.
  • Ability to manage multiple initiatives simultaneously with minimal supervision.
  • Collaborative mindset and adaptability to changing business needs.
Education RequirementsBachelor’s degree in business administrationMBA or Postgraduate Diploma in Business Analytics / Information Technology (preferred but not mandatory).ASM will be preferredWork Experience Requirements:
Must Have:
  • 3–5 years of experience as a Business Analyst in relevant domains like BFSI, F&A, Healthcare, Retail or EBU etc.
  • Prior experience in process mapping, requirement gathering, documentation, and stakeholder management is essential.
  • Demonstrated success in delivering business or system enhancements using structured analysis and agile practices.
  • Experience in consulting or client-facing environments, with a focus on managing client expectations and requirements.
Preferred Skills:
  • Certifications such as PMI-PBA, or Agile BA.
  • Knowledge of data governance and MDM concepts.
  • Experience working with cloud environments (AWS, Azure), RPA tools (UiPath, Automation Anywhere) or SaaS-based platforms.
  • Knowledge of UI/UX design basics or prototyping tools like Figma OR Balsamiq
  • Understanding of KPIs and business performance metrics to support data-driven recommendations.

EXL Service