Messaging Services Advisor - MS Teams
- Bangalore, Karnataka
- Permanent
- Full-time
o Microsoft Teams, SFB
o MS calling plan, Direct routing, Operator connect
- Manage team and channels in Microsoft Teams Audio conferencing users
- Troubleshooting MS Teams client issues for end user's support.
- Performing change management activities which respect to adding new features/components, Configurations change/update, best practices, security enhancement etc. for MS Teams environment.
- Intermediate knowledge of IP Telephony
- Knowledge of Server and Networking principles pertaining to enterprise environment
- Evaluates, engineers, tests, recommends, and implements secure infrastructures.
- Acts as a resource for system escalation issues.
- Documents platform standards and processes for ongoing operations.
- Gathers business requirements for system design and validates recommended solution for Change Management.
- Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
- Performs root cause analysis on failed components and implements corrective measures.
- Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
- Responsible for following company specific systems engineering standards.
- RCA for high severity issue, CRQ Deployments during weekends and holidays.
- On Call Support: shift for all required work and done during weekends.
- Provide Technical Documentation and training to L1 team members."