Senior Engineer - Voice

Ferguson

Bangalore, Karnataka
Permanent
Full-time

2 days ago
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About FergusonFerguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers’ complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year ’24) and approximately 35,000 associates in nearly 1,800 locations.ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR’s full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world’s best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.Visit ansr.com for more information.Job DescriptionDeveloper / Automation Engineer Enterprise Voice (Role A & B)Role Summary:The Developer / Automation Engineer designs, builds, and maintains custom solutions and automation that extend and optimize enterprise voice platforms. This role is deeply technical, with a focus on Genesys Cloud CX, supporting systems, and creative problem solving beyond standard vendor capabilities.Key Responsibilities:

Design and develop automation and custom solutions supporting enterprise voice platforms.
Build and maintain integrations leveraging Genesys Cloud APIs and related services.
Develop solutions using SQL, PowerShell,and C# as appropriate.
Build and leverage existing infrastructure in Microsoft Azure to include function apps.
Automate operational tasks, reporting pipelines, configuration validation, and lifecycle management.
Collaborate with data, QA, and operations teams to deliver end-to-end voice solutions.
Troubleshoot complex, cross system issues involving routing, data, and integrations.
Maintain clean, well-documented, and supportable code.
Evaluate and prototype nonstandard or innovative approaches where traditional solutions fall short.

Required Skills & Experience:

Strong development experience with SQL, PowerShell,and C#.
Some experience developing in JavaScriptand HTML.
Hands on experience with Genesys Cloud CX or similar voice platforms.
Strong understanding of APIs, automation frameworks, and system integrations.

Preferred Qualifications:

Experience building custom tooling for voice or contact center environments.
Demonstrated ability to think creatively and challenge default design patterns.

Ferguson