Job DescriptionPosition: AGM / DGM – Quality Assurance & Technical ServicesDepartment: Quality (BOPP / BOPET / Metallized Films)Reporting To: Quality Head / Plant HeadPurpose of the RoleTo ensure end-to-end quality assurance, customer satisfaction, compliance to statutory &international standards, and continuous improvement in BOPP/BOPET/Metallized Filmsthrough robust systems, audits, and technical leadership.Key Responsibilities1. Quality Assurance & Control Ensure product quality across BOPP, BOPET, Metallized & Coated Films. Monitor incoming, in-process, and final inspections as per defined SOPs. Review and approve COA, test reports, and quality documentation. Handle customer complaints, conduct RCA & CAPA, and ensure closure.2. Customer & Technical Support Lead customer helpline / technical support activities. Conduct customer visits, technical trials, and application development support. Interface with customers for product validation, quality improvements, and approvals.3. Audits & Certifications Act as Management Representative (MR) for:o ISO 9001o ISO 14001o ISO 45001 / OHSASo BRC / QMS / IMS Plan and coordinate internal, external, and customer audits. Ensure audit compliance, closure of NCs, and system strengthening. Proven experience in handling plant-level quality operations as well as customer-facingtechnical roles.Core Experience RequirementsManufacturing & Process Quality Strong hands-on experience in:o In-process quality controlo Final inspection & release of finished goodso Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) Sound understanding of polymer processing, film extrusion, metallization, coating, andconverting processes.Customer Handling & Technical Interface Extensive experience in:o Handling customer complaints and quality claimso Conducting customer audits, technical meetings, and trialso Supporting application development and product validation Ability to communicate technical issues clearly with domestic and international customers. Hands-on experience as Management Representative (MR) or core team member for:Leadership & Team Management Experience in leading and mentoring quality engineers, lab teams, and technical staff. Ability to drive quality culture, discipline, and continuous improvement acrossdepartments. Cross-functional coordination with **Production, Maintenance, R&D, MarketingQualification & ExperienceEducational Qualification B.Sc ( Chemistry) M.Sc / Bachelor’s Degree in Engineering / Technology(Preferred disciplines: Polymer Engineering, Chemical Engineering, Plastics Engineering,Mechanical Engineering, or equivalent) Postgraduate qualification / Diploma in Quality Management will be an added advantage. Formal training or certification in ISO / IMS / Quality Systems is desirable.Professional Experience Minimum 18–25 years of relevant experience in Quality Assurance / Quality Control /Technical Services within the Flexible Packaging / Plastic Films / Polymer Manufacturingindustry, Mandatory exposure to BOPP & BOPET
