Operations Officer - Document Verification Unit
- Chennai, Tamil Nadu
- Permanent
- Full-time
1. Ensure Lead processing productivity as per allocated is attended daily with out any miss out
Target: 95% Leads received till 4 PM to be completed
95% Elite leads to be attended within 4 hours
NR leads to be prioritized, and 95% lead received till 4 PM to be completed
Customer Service & TAT1 Nil Wrong rejections to Branches during Lead Processing
Tolerance: 1%
2. SR Handling: Same day processing of SRs within 2:00 PM and 4:00 PM / 6:00 PM for Elite as per shift:- same day target = 90%
3. IT issues Noticed should be resolved with co-ordination with concerned team.
Target: 90% IT issue to be resolved within T+1 day
Compliance, Processes & Risk Management:
1. Audit Readiness: Nil Critical / KYC error observation in QC, Process, IAD, PQA, RBI audits
2. Audit Response: Timely responses to all audit queries, no repeated errors:- TAT with in 10 days of Audit report receipt
3. Nil Financial Loss during the year due to processing
Target: Zero Ops Loss booking
Ideas & Automation:
1. Process improvement,gap identification and automation
Target: Minimum 1 per Qtr
Training and HR initiatives Completion all Assigned class room training and HR e-Modules with Assessment
2. process and product training by the TL / designated team member on the processed handled and change in process followed by assessment:- Target Score 80%