Job Description:Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.Key Responsibilities:● Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.● Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.● Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives.● Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.● Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.● Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.● Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations.● Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.Qualifications:● Master's degree is a plus.● Proven track record of at least 3 years in customer success or account management roles.● Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.● Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.● Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.● Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.Department:Customer TrainingSkills Required:Product Training, Customer Relationship, UpsellingYears Of Exp:2 to 6 YearsDesignation:Deputy Manager - Product Training
