Job Description:Key Responsibilities: Provide advanced technical support for Kellanova's Xtel application, ensuring smoothoperation and minimal downtime. Collaborate with cross-functional teams to troubleshoot and resolve complex applicationissues. Monitor application performance and implement improvements to enhance efficiency anduser experience. Lead the deployment of updates, patches, and new features, ensuring compatibility andstability. Mentor junior team members and provide guidance on best practices for applicationsupport. Document processes, solutions, and troubleshooting steps for future reference.Required Skills and Experience: Extensive experience in application support, preferably 3-5 years, with Kantar's Xtel orsimilar platforms. Strong problem-solving skills and the ability to work under pressure. Proficiency in relevant tools. Excellent communication skills to liaise with stakeholders and team members effectively. A proactive approach to identifying and addressing potential issues before they escalate.Preferred Qualifications: Familiarity with Kantar's Xtel application and its functionalities. Experience in a leadership or mentoring role within a technical team. Certifications in relevant technologies or methodologies.