DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)EIS-Windows-Windows Operating SystemQualificationB-TechJob Description (Posting).10+ years of experience working on Microsoft's Windows Operating Systems(Win2003, 2008, 2012, 2016)Willing to provide production support for critical applications and infrastructureVMware ESXi5.X/6.X administration and support Experience and Good Understanding of virtualization technology.Hands-on Experience on HP and Cisco USC hardwaresExperienced with Active Directory administration, ADFS, group policies and Distributed File SystemCapable of performing Windows Server Installation, Server hardening, creation of Gold images, Administration of MS Cluster, print queues, print servers and troubleshootingExperienced in Enterprise patch management of Microsoft's OS & tools and VMware ESXi OS and troubleshootingKnowledge and Experience implementing Security hardening measures on OS and Physical frames/enclosuresDesign and configure the High Availability environment using MSCS or other cluster solutions, Business continuity and Disaster recoveryExperienced in high level diagnostics & troubleshooting of MS Operating systems and VMware ESX servers.Experience in performance tuning of VMware servers and Virtual sessions and management of servers resources between virtual machines.Experienced in backup and recovery of Virtual machines, virtual servers and physical servers.Experience in P2V, vMotion and VMware virtual center.Experience in Update Manager for Patch Management.Should have working knowledge of Service Now and ITIL processes like Incident management, Change Management and Problem management.Responsible for handling escalations, follow escalation processes and working with Vendors for Hardware and OS issuesCapable of performing capacity and performance managementGood understanding of Storage technologies(SAN, NAS, DAS) and Networking concepts(Switching & Routing) (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
