Job Description :Job Opening: Automobile TechnicianAbout the Company:Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.Role: Automobile TechnicianKey Responsibilities:
Customer Interaction
Greet and assist customers with courtesy and professionalism
Verify service requests and capture customer feedback
Communicate repair updates to customers
Diagnosis and Repair
Analyze and diagnose scooters for necessary repairs
Update diagnosis reports in the Workshop Management System
Perform repairs and final inspections based on customer requirements
System Management
Track customer complaints and update the system in real-time
Operate Workshop Management System and ensure full adherence
Update operational status and ETA in CRM and WMS systems
Monitor scooter health in the Telematics Command Centre
Technical Expertise
Possess in-depth knowledge of OLA scooters
Ability to repair and replace all scooter parts
Stay updated on OLA technical curriculum and EV news
Process Adherence
Ensure adherence to processes at the Experience Centre
Handle invoicing and payment collections
Maintain service bays and ensure serviceability
Parts Management
Audit inventory and ensure system and physical inventory match
Perform GRN and maintain inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and Compliance
Adhere to uniform and protective gear requirements
Properly handle tool kits and use protective gear during repairs
