Customer Support Administrator (Night Shift)

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Description:Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.**This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**Position Summary: The Support Administrator is part of a team responsible for facilitating the accurate processing of cases and replacement part shipments. The support admin will assist our technical support center staff by handling escalation requests in regards to shipping, part numbers, case processing and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees and customers via phone, email and escalations.Location: Bangalore, IndiaDuties and Responsibilities:

Answer customer and internal calls regarding shipment status
Proactive communication to customers regarding shipping delays/resolutions
Follow-up on cases requiring more information from the customer
Handle reimbursement inquiries/escalations/out of warranty
Resolve shipment inquiries
Create return shipping labels
Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
Complete part number updates/determine part number accuracy
Communicate between technical support center and other supporting departments

Requirements:

Educational qualification: Any Bachelor's / Undergraduate Degree
1-3 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
Expert in customer service principles and practices
Proficient in excel and other Microsoft applications
Advanced communication skills and the ability to stay calm in every situation
Excellent accuracy with data entry and typing skills
Knowledge of administration and clerical processes
Ability to prioritize and manage several milestones and projects efficiently
Strong analytical and problem-solving skills

What We Offer (Optional)

Competitive salary and benefits package
Opportunities for career growth and skill development
A diverse and inclusive work environment
Regular training and upskilling programs
Transportation and meal allowances for night shift workers

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

SolarEdge

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