SERVICE LEVEL MANAGER L2(CONTRACT)

Pune, Maharashtra
Permanent
Full-time

2 months ago

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: SERVICE LEVEL MANAGER L2(CONTRACT)City: PuneState/Province: MaharashtraPosting Start Date: 2/9/26Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionJob Title: IT Service Manager (Service Management) - Telecom;Location :PuneBand:B3.C1 WO Rate :130k maxJob SummaryResponsible for managing and resolving high-priority IT and telecom service incidents to ensure rapid service restoration and minimal business impact. Acts as the central point of coordination for all ITIL operational services while ensuring adherence to ITIL best practices.Key ResponsibilitiesLead and manage Major Incidents (P1/P2) across IT and telecom environments.Own the end-to-end incident lifecycle: detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams.Manage incidents impacting BSS systems preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks.Provide timely and accurate stakeholder communications (status updates, outage notifications).Drive Root Cause Analysis (RCA) and post-incident reviews.Identify recurring issues and work with Problem and Change Management teams.Track and report KPIs: MTTR, SLA compliance, incident trends.Required SkillsStrong knowledge of telecom BSS platforms.Strong knowledge of Cloud Technologies AWS and Azure.Hands-on experience with ITIL Incident and Problem and Change Management.Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.).Excellent communication, leadership, and crisis management skills.Qualifications & ExperienceBachelor's degree in IT, Electronics & Telecom or Computer Science.12-15+ years of experience in IT Operations Service Management.͏͏͏͏Mandatory Skills: ITIL Cross Functional Service Management .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. 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