Company DescriptionMetro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.5 Billion international wholesaler with operations in 32 countries through 625 stores & a team of 85,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.Website:Company Size: 800-850Headquarters: Pune, Maharashtra, IndiaType: Privately HeldInception: 2011Job DescriptionKey Responsibilities:
Ensuring primary delivery responsibility for all issues or any change request for one or more HRIT solutions assigned
Ensure daily monitoring of quality KPIs to avoid any slippage or SLA breaches
Provide expert technical solution for any requirement or issue
Ensure updated documentation for primary solutions
Mentor back-ups / freshers in primary support module
Learn 1 or more HRIT solutions and act as back-up whenever required
Provide standby or back-up support whenever required
Should be ok to work in CE shift timings whenever required
QualificationsRequired Functional Skills:
Atleast 3 - 5 years implementation / AMS experience in SAP HCM Functional modules like SAP PA, OM, Time Management
Should have expert experience in any one of the modules of Portal, HR Authorization, SAP ILM, Travel or ESS/MSS
HR ABAP coding or debugging skill is a plus
Previous experience using JIRA / Confluence tool is a plus
Qualifications:
Any Graduation or higher in computer ,Information Technology, or any IT degree
B.Sc(IT),MCA,B.Tech,B.Sc(Com)
Good communication skills to communicate with customers, team members
