Job Title IT Specialist IIJob DescriptionAn IT Specialist II or I with at least 3-5 years of work experience, and he/she is a specialist who solves unique but definite problems. Works systematically: applies well known methods, techniques, and tooling (knowledge of a field at bachelor level) to achieve concrete and known results (project-wise). Offers professional arguments as the basis for making choices and for convincing the people concerned. Improvement of work processes calls for attention continuously. A proactive person who is eager to learn new tools, scripting to automate manual processes and who understands the consequences of their actions well and takes these into consideration to anticipate problems.The ICT Applications Team contains all the applications team members. The ALM team consists of 9 highly skilled professionals with different nationalities, ages and expertise. Most of the managed applications are related to the software development process (requirement-, test-, change- and release-management).Because of the growth in the number of users and requests from internal stakeholders, we are looking for an IT specialist who holds a Bachelor’s/ master's degree in computer science/technology to join the ALM team with previous work experience on ALM/CI/CD tools.Primary ResponsibilityHandling incoming questions/issues from the end-users on ALM Applications.Translate user questions/suggestions/issues into structural improvement requests/requirements.Managing the user/access administration of the ALM Applications.Automation of existing administration processes.Supporting senior colleagues within the team on other topics.Restoring the services/ applications during disruptions.Monitoring the applications using relevant applications.Building a good relationship with the stakeholders.SkillsFor the execution of these tasks, you need to have the following traits:Strong team player.Eager to learn new skills/applications.Pro-active attitude.Higher vocational degree/bachelor's in a relevant field.Strong communication skills in English, both verbal and written.Experience with Linux OS, Docker, CI/CD processes is a plus.Strong analytical skills.Coding/scripting knowledge – PERL, Python, etc.The tools that are expected to be managed are:Atlassian Jira – Mandatory to have previous work experience on any Problem Management/ Change Management Tool.Atlassian Bitbucket – Mandatory to have previous work experience on any applications for using git operations.Atlassian BambooAtlassian ConfluenceJFrog Artifactory
