Customer Service Representative
Quampetence Business solutions pvt ltd
- Gurgaon, Haryana
- Permanent
- Full-time
- Proficiency in conflict resolution techniques to handle customer issues effectively and maintain positive relations (Mandatory skill).
- Excellent communication skills in English to convey information clearly and concisely to customers (Mandatory skill).
- Ability to listen actively and understand customer needs to provide appropriate solutions.
- Proven experience or training in using Salesforce Service Cloud for efficient customer relationship management.
- Experience in live chat support to assist customers promptly and resolve queries in real-time.
- Ability to manage multichannel communication to deliver consistent support across various platforms.
- Empathy to connect with customers on a personal level and build trust by understanding their emotions and perspectives.
- Competence in data entry to maintain accurate records of customer interactions, improving service delivery.
- Handle customer inquiries via multiple channels, including email, chat, and phone, ensuring prompt and accurate responses.
- Resolve customer complaints and issues by applying conflict resolution strategies to achieve positive outcomes.
- Maintain up-to-date knowledge of products and services to provide customers with accurate and relevant information.
- Update and manage customer records in Salesforce Service Cloud to track interactions and improve service efficiency.
- Collaborate with team members to ensure consistency in customer service and share insights to enhance processes.
- Identify opportunities to improve customer satisfaction by gathering feedback and suggesting process enhancements.
- Adhere to company policies and procedures while meeting quality standards to ensure overall customer satisfaction.
- Participate in training sessions to continuously improve communication, product knowledge, and customer service skills.
Expertia AI Technologies