Job Description : Job Description: JD for this role. Work with Client stake-holders to provide visibility and guidance around performance, work-flows and SLA/KPIs Minimum 1 year as a Ops Delivery Manager in the Oil and Gas Domain - Might have worked for accounts like - Shell, British Petroleum, Total, ExxonMobil, AGL Energy, Avanti Gas etc. Should have managed both B2B and B2C platforms in Oil and Gas Domain (Both preferred, atleast one is Mandatory) Lead monthly and Quarterly Service Management Reviews with Client Be responsible for detailed reporting and RCA during and post Major Incidents / Outages in Retail Sites Work with Senior LT within the organization on operational and tactical issues such as attrition/retention, establishing change, following up to drive behaviours and drive adoption of compliance best practices Work with aligned Business Finance Managers to manage and deliver financial goals Account farming by understanding key business needs by building robust connect with key players in the Client Organisation Be assertive on most issues and use judgement when to pull and push client as necessary Must be comfortable with US shifts Should have managed a team of over 50+ FTEs Good to Have: Graduation in any Degree Working knowledge of Quality tenets would be a plus (DMAIC, Lean CI etc.) Profound knowledge in MS Excel, Powerpoint, P&L Management ITIL Foundation will be + Managed mid-size to Large Size Service Delivery Operations as an Ops Manager Passport with a valid Canada, US Visa would be a + Base location is Kolkata, West Bengal Key Skills : Oil And Gas Operations
