Responsibilities Coordinate Between Support And Service Teams. Smoothing The Support And Service Work Process Flow. Identifying Hardware And Software Solutions. Speaking To Customers To Quickly Get To The Root Of Their Problem. Providing Timely And Accurate Customer Feedback. Talking Customers Through A Series Of Actions To Resolve A Problem. Following Up With Clients To Ensure The Problem Is Resolved. Supporting The Roll-Out Of New Applications. Providing Support In The Form Of Procedural Documentation. Testing And Evaluating New Technologies. Conducting Electrical Safety Checks On Equipment. Requirements Proven experience of 2-3 years in any Service-Support Coordinator, Software Support Position, Service Manager, or Managing Multiple Cases At One Time in a relevant IT field. Proficiency in English, Hindi & Gujarati Verbal & written communications. Excellent knowledge of MS Office. Fast learner and good patience level. Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. Preferable only BCA/ B Tech/ M Tech / Computer Engineering or Any related field.