About the Role:We are seeking a CRM Manager to own the end-to-end client engagement journey - from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.Responsibilities:- Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.- Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.- Maintain and optimize CRM systems (Salesforce, HubSpot, Zoho, etc.) for accurate data, segmentation, and automation.- Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.- Provide regular project updates, manage expectations, and proactively resolve client concerns.- Capture feedback (surveys, testimonials) to refine service delivery.- Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.- Generate CRM performance reports, analyze trends, and present actionable insights.- Implement best practices in client communication and train team members on CRM usage.Skills & Experience:- Bachelor's in Business, Marketing, Communications, or a related field.- 2-4 years' experience in CRM, Client Success, Account Management, or Customer Engagement.- Proficiency in CRM software (Salesforce, HubSpot, Zoho, Microsoft Dynamics).- Strong verbal & written communication skills with a client-facing presence.- Organized, detail-oriented, and capable of managing multiple priorities.- Proactive problem-solver with a client-centric mindset.- Passion for design, aesthetics, or creative service industries is a plus.- Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada. (ref:updazz.com)
