User Research Specialist

Gurgaon, Haryana
Permanent
Full-time

18 days ago

Why BT?We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.Why this job mattersThe User Research Specialist independently executes a range of advanced activities within a multi method research arm aiming to translate business and design questions into key research findings that drive the understanding of users in turn shaping product strategy and end user experience.What you'll be doing1. Delivers the user research strategy across multiple verticals together with colleagues from product design, market research and product management and ensures knowledge sharing across the company
2. Drives the adoption of multiple user research methods across all product teams, driving the user research process moving towards a capability approach on appropriate methods and when possible, to allow scaling of research activities across all product teams
3. Contributes to the user research discipline in the education of stakeholders and developing a shared approach for qualitative and quantitative research encompassing various methodologies like remote and on-site studies, user and stakeholder interviews, usability testing, online surveys, user journey mapping, and more
4. Drives the execution of research programs and road mapping, as well as management of resources on the identified research programs
5. Synthesises and prioritises research topics across the organisation, working with design leadership and cross-functional product groups
6. Delivers complex programs and the execution of studies for foundational research, competitive analysis, usability and design research, and other prioritised areas
7. Champions, continuously develops and shares with team knowledge on emerging trends and changes in the user experience field
8. Mentors other user experience researchers, helping to improve the team's craft and meet ambitions as well as act as a technical resource
9. Implements continuous improvement opportunities to improve the user research processesThe skills you'll needUser FlowsUser InterviewsDesign StrategyPersona MappingUser Journey MappingUser Experience ResearchWireframingQualitative & Quantitative AnalysisData AnalysisUser Centred DesignAccessibility & Inclusive DesignUsability TestingDecision MakingGrowth MindsetUser ResearchInclusive LeadershipOur leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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