Assistant Manager
- Kochi, Kerala
- Permanent
- Full-time
- Basics accounting knowledge.
- Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments
- O2C/AR Cycle
- Understanding on Suspense Accounts, Unidentified payments, Aging reporting
- Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
- Providing coaching and feedback to team members to enable them to improve their performance
- Handling Escalation
- Provide inputs on process and system to the team
- Assign work to the team members on a daily basis
- Review daily transactions & monitor completion of work
- Team management and Transaction Monitoring
- Productivity Improvement
- Client interaction, if required at supervisory level
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Management reporting and oversight
- Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
- Driving Quality initiatives in the process to attain measurable positive results
- Create reports on a daily, weekly & monthly basis for performance review with the onshore team
- Conduct quality audits from a sample of transactions
- Onboard any new team member & complete training
- Hold regular feedback & coaching sessions with the team
- Communicate with the internal teams within the client area for any further information required for completing transactions
- Capture metrics in the process & analyze trends to take proactive measures
- Have business reviews with the clients & internal management
- Ensure the quality of the transactions is in compliance with predefined parameters
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Qualifications Graduate/Masters in Accounting
- Good accounting knowledge which includes, preparation of JE and AR knowledge(Cash Application, Billing, Collections and Disputes Specialization)
- At least 4-6 year of operational experience
- Basic Excel skills and knowledge of ERP is desired
- Strong numerical skills with an attention to detail
- Good written and Oral communication skills
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Excellent problem solving & analytical skills