Greeting from IntouchCX!We are hiring for International Voice Process Customer Service Associate.Minimum 6 months of International Voice Experience who can join us immediately.Please get in touch with HR Gayathri - 7899915387 he role of the Customer Service Associate (CSA) - Voice, will be responsible for :- Having daily interactions with the customer to handle issues from end to end via call.- Going the extra mile to engage customers in solving issues and ensuring satisfaction.- Quickly and effectively building rapport with customers while diagnosing and resolving issues.- Providing white glove service and having the ability to provide an overall excellent customer experience.- Managing customer expectations regarding estimated response times.Requirements :- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems.- Actively listen to the customer, and show empathy and patience- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed on all calls- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSATEducational/Work Experience and Requirements :- Must successfully pass a background check- High school diploma OR equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalentPerks and Benefits :- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities - Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical InsuranceContact :HR Gayathri :7899915387 (ref:updazz.com)
