Assistant Manager - Operations

Hyderabad, Telangana
Permanent
Full-time

9 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .We are inviting applications for the role of Assistant Manager, Trust, and Safety Service LineIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.ResponsibilitiesPlay a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:Market profile: size, competitors, stage of growthCustomer segments: groups of prospects with similar wants & needsCompetitive analysis: strengths, weaknesses, opportunities, and threats in the landscapeValue proposition: the type of value we will deliver to the marketPositioning strategy: the positioning of the offerings to focus on opportunities in the marketKey Industry connects and roadmapsScout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositionsIncubate new ideas and proof of concept solution to create differentiation and drive adoption of servicesConduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunitiesInnovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ dataCreation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQsCraft content policies, capability decks for a global community on platforms with a focus on global marketsArticulate, interpret, and implement content policies externally and internallySupport and drive internal short-term Trust and safety projectsQualifications we seek in youMinimum qualificationsAny graduate/Post Graduate degree or equivalent with an excellent academic recordRelevant experience in a BPO/KPORelevant years of professional work experience managing projects and client processesPreferred qualificationsExcellent Analytical & Communication skillsAbility to work & communicate with people across organizational unitExcellent interpersonal & Management skillLEAN/Six Sigma – Trained, Tested and Certified (preferred)Leading calls with Clients/ other business functions IndependentlyHigh MS-Office skill (Advance Excel) – preferredGood Understanding of Sales/ Pre-sales cycleOpenness in accepting challenges and changes should be a quick learnerFlexible and open to work across schedulesDemonstrated ability to meet/improve deadlines and manage multiple prioritiesWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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