Assistant Manager
EXL Service View all jobs
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Manage accurate adjudication of US medical claims as per defined guidelines and policies
- Handle escalations, resolve issues, and ensure proper documentation
- Ensure compliance with insurance policies, procedures, and regulatory standards
- Provide coaching and feedback to team members to improve performance
- Support new hires and accelerate their learning curve
- Conduct regular performance reviews and manage team productivity
- Manage staffing to meet operational requirements and shrinkage targets
- Drive initiatives to reduce attrition and improve engagement
- Monitor transactions regularly and implement corrective actions
- Ensure achievement of all SLA/KPIs (quality, productivity, turnaround time)
- Identify opportunities for process improvement and implement enhancements
- Maintain high standards of work quality and accuracy
- Communicate proactively with internal and external stakeholders
- Build and maintain strong relationships with clients and business partners
- Handle client interactions at supervisory level when required
- Ensure timely and accurate reporting of internal and external metrics
- Support audits by collecting and providing required data
- Ensure adherence to internal policies, external regulations, and information security standards
- Gather relevant data from multiple sources and identify key issues
- Generate and evaluate solutions to determine the most effective outcome
- Understand business operations and contribute to initiatives that enhance competitive advantage
- Deliver high-quality service by understanding and addressing customer needs
- Work collaboratively with teams and respect organizational priorities
- Plan, prioritize, and execute tasks efficiently to meet deadlines
- Remain effective in a dynamic, fast-changing work environment
- Maintain high personal performance and quality benchmarks
- Medical Graduated are preferred
- Strong knowledge of US Medical Insurance Claims, processes, and procedures
- Understanding of US geography and culture
- Familiarity with quality standards and compliance requirements
- Excellent problem-solving and analytical skills
- Strong organizational skills with high attention to detail
- Excellent English communication (written and verbal)
- Good business writing skills (grammatically and contextually accurate)
- Ability to work on desktop systems and relevant applications
- Customer service orientation
- Quality-driven mindset
- Strong interpersonal and stakeholder management skills
- Empathy for coaching and team development
- Willingness to work in night shift and WFO
- Ensure consistent achievement of KPIs
- Proactive communication on daily operational issues
- Continuous focus on quality, productivity, and customer satisfaction
- Manage accurate adjudication of US medical claims as per defined guidelines and policies
- Handle escalations, resolve issues, and ensure proper documentation
- Ensure compliance with insurance policies, procedures, and regulatory standards
- Provide coaching and feedback to team members to improve performance
- Support new hires and accelerate their learning curve
- Conduct regular performance reviews and manage team productivity
- Manage staffing to meet operational requirements and shrinkage targets
- Drive initiatives to reduce attrition and improve engagement
- Monitor transactions regularly and implement corrective actions
- Ensure achievement of all SLA/KPIs (quality, productivity, turnaround time)
- Identify opportunities for process improvement and implement enhancements
- Maintain high standards of work quality and accuracy
- Communicate proactively with internal and external stakeholders
- Build and maintain strong relationships with clients and business partners
- Handle client interactions at supervisory level when required
- Ensure timely and accurate reporting of internal and external metrics
- Support audits by collecting and providing required data
- Ensure adherence to internal policies, external regulations, and information security standards
- Gather relevant data from multiple sources and identify key issues
- Generate and evaluate solutions to determine the most effective outcome
- Understand business operations and contribute to initiatives that enhance competitive advantage
- Deliver high-quality service by understanding and addressing customer needs
- Work collaboratively with teams and respect organizational priorities
- Plan, prioritize, and execute tasks efficiently to meet deadlines
- Remain effective in a dynamic, fast-changing work environment
- Maintain high personal performance and quality benchmarks
- Medical Graduated are preferred
- Strong knowledge of US Medical Insurance Claims, processes, and procedures
- Understanding of US geography and culture
- Familiarity with quality standards and compliance requirements
- Excellent problem-solving and analytical skills
- Strong organizational skills with high attention to detail
- Excellent English communication (written and verbal)
- Good business writing skills (grammatically and contextually accurate)
- Ability to work on desktop systems and relevant applications
- Customer service orientation
- Quality-driven mindset
- Strong interpersonal and stakeholder management skills
- Empathy for coaching and team development
- Willingness to work in night shift and WFO
- Ensure consistent achievement of KPIs
- Proactive communication on daily operational issues
- Continuous focus on quality, productivity, and customer satisfaction
- Medical Graduated are preferred
- Strong knowledge of US Medical Insurance Claims, processes, and procedures
- Understanding of US geography and culture