Specialist Procurement Operations
- Gurgaon, Haryana
- Permanent
- Full-time
The roleRole OverviewThe Specialist (Procurement) in his role assists SoftwareOne’s customers in providing price quotes from publishers and updating them in ERP System as per standards within SLA. Acting as a liaison SoftwareOne’s subsidiaries and various publishers and suppliers, the team handles a wide range of tasks that drive business growth with efficiency, accuracy, and speed.Responsibilities include leading customer data, handling price inquiries & coordinating renewals along with publisher expertise of basic level. This role significantly improves customer relationships and optimizes operational efficiency throughout these activities.As a Specialist (Procurement) you will work in a team which is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy and speed of processing. The focus is global, with direct reporting to Team Leader and close collaborating with the Regional Delivery Leaders. The Procurement Operations team is one of the fastest growing units in SoftwareOne’s SW&C Marketplace Delivery and currently looking for motivated and expert employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.Roles and Responsibiities
- Responsible for prioritizing quotes from publishers and suppliers.
- Maintains basic level knowledge of service and solution offerings specific to publisher and is a customer facing resource for sales activities alongside SoftwareOne resources.
- Researches and gathers all vital information to complete tasks.
- Communicates promptly and effectively via emails, reports, and reminders.
- Achieves organizational goals by adopting new and diverse requests and finding opportunities to improve job performance.
- Supports requests from customers, partners, sales representatives, and other operations team members.
- Collaborates with internal and external partners to achieve procurement objectives.
- Establishes and maintains relationships with publishers and distributors.
- Serve as the Subject Matter Expert on publisher’s Products and Licensing for internal contacts and customers
- Performs additional duties as assigned by management.
- Leads multiple tasks simultaneously, completing work within allocated time frames as an individual contributor.
- Bachelor’s/Master’s Degree or equivalent experience in Business Administration, supply chain (preferred)
- Excellent written & verbal skills.
- 4-7 year’s/prior experience in software procurement and customer-facing roles
- Proficiency/knowledge of MS Office, and Adobe Acrobat
- Curiosity about attention to detail
- Good problem-solving, consultative, and research skills.
- Prioritizing customer needs
- Strong multitasking, and time management skills.
- Ability to work independently, as well as collaborate with a team.
- Basic software licensing knowledge of Tier 1/ 2 publishers (is added advantage)