Required Technical Skills. Service Now or any other Ticketing tool experience. Create and manage Knowledge Base Articles. Basic understanding of CMDB and CSDM structure. Good knowledge in Active Directory, MFA troubleshooting.M365 Collaboration/Messaging skill Hands-on experience in Exchange/M365 administration. Handing mailbox and Shared mailbox related queries. Handing Outlook, Distribution List related queries. Experience working on email7 august 2025Required Technical Skills. Service Now or any other Ticketing tool experience. Create and manage Knowledge Base Articles. Basic understanding of CMDB and CSDM structure. Good knowledge in Active Directory, MFA troubleshooting.M365 Collaboration/Messaging skill Hands-on experience in Exchange/M365 administration. Handing mailbox and Shared mailbox related queries. Handing Outlook, Distribution List related queries. Experience working on email
