Department Manager - Reliance Trends

Reliance Retail

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionCompany OverviewReliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector.Job OverviewWe are seeking a Department Manager to join our team at Reliance Retail. This full-time position is located in Pune. The Department Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives.JOB DESCRIPTIONJob Role: Store OperationsJob Position: Department ManagerValue Stream: Retail OperationsFunction: Store OperationsLocation: PuneRoles and ResponsibilitiesKPIsStrategy and Planning
  • Achieve revenue, gross margin
  • Control inventory level and shrinkage
  • Adhere to Mockshop guidelines
  • 100% SOP Implementation
  • Statutory Compliance
  • Achieve AOP
  • SOP Implementation and Adherence in department.
  • People Management
  • Inventory control
  • Competition update
Financial Planning & Budgeting
  • Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
  • Increase margins and minimize expenses
  • Control shrinkage
  • Achieve higher average transaction value per customer
People Management
  • Control Attrition
  • Product knowledge, brand differentiation
  • Optimize manpower resource for category
  • Functional and behavioral training
  • Update category and store associates on latest development in new product/brands and presentation/selling technique
Policies, Processes & Procedures
  • SOP Implementation and Adherence in department
  • Achieve targeted ATS(Available to Ship) and Conversion
  • Mystery Shopping Findings and Improvement
  • Gather consumer data for feedback
  • Adhere to Mockshop guidelines
OPERATING NETWORKKey Interactions:Internal
  • Subordinates
  • Within the Function
  • Outside the Function
  • Customer Sales Associate(CSA)
  • House Keeping Team
  • Support Function
  • Security & Loss Prevention Team
External
  • External Interface (Outside RIL)
  • Vendors
  • External Brand Supervisor
KNOWLEDGE AND COMPETENCIESEducation Qualifications: GraduationExperience: 4 Yr's MinimumFunctional / Behavioral competencies required to execute the roleFUNCTIONAL COMPETENCIES
  • Ability to work under pressure
  • Number proficiency
  • Customer Centricity
  • Excel Knowledge
BEHAVIORAL COMPETENCIES
  • Good communication skills
  • Analytical & Presentation Skills
  • Possible Next Role Movement: Store Manager

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