Technical Writer

• Create, update, and maintain technical documentation, including user guides, installation guides, API documentation, and system administration manuals.
• Develop clear, concise, and comprehensive documentation tailored to various audiences, including end-users, developers, and system administrators.
• Work closely with product managers, engineers, and other stakeholders to gather information and understand the technical aspects of products.
• Participate in product design and development meetings to understand and document new features and changes.
• Manage and maintain a repository of technical documentation, ensuring all content is up-to-date and easily accessible.
• Implement documentation standards and best practices to ensure consistency and quality across all documentation.
• Assist the customer support team by providing documentation that helps resolve customer issues.
• Create and update FAQs, troubleshooting guides, and other customer-facing documentation.
• Review and edit documentation created by other team members for accuracy, clarity, and completeness.
• Conduct usability testing and gather feedback to improve the overall quality and effectiveness of documentation.
• Conduct training sessions and workshops to educate internal teams and customers on the use of documentation and technical content.
• Stay updated on the latest industry trends and tools in technical writing and documentation.
• Create diagrams, charts, and other visual aids to complement the written content.
• Develop and maintain documentation standards and style guides to ensure consistency across all documentation.
• Feedback Incorporation: Incorporate feedback from users and stakeholders to improve the quality and usability of documentation.

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in using documentation tools and software such as Adobe FrameMaker, MadCap Flare, or similar.
• Familiarity with version control systems (e.g., Git) and content management systems (CMS).
• Basic understanding of programming languages and APIs is a plus.

• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field..
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Ability to adapt to rapidly changing technologies and processes.
• Minimum of 5 years of experience in technical writing, preferably in the software or telecommunications industry.

• Competitive salary package.
• Paid lunch (In the office)
• Private healthcare
• Yearly bonus
• Training and workshops
• Truly flexible working hours
• Top-of-the-class engineers to learn from and work with

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

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