Customer Support- Mandarin Language
- Noida, Uttar Pradesh
- Permanent
- Full-time
Noida - Full Time
Experience – 10+ yearsJob Description
What You’ll Be Responsible For:
- Troubleshooting technical issues directly with customers with various technical skill levels
- Diagnosing and repairing faults
- Engaging with customers directly to quickly get to the root of their problem
- Taking a customer through a series of actions to resolve a problem
- Provide support in the form of procedural documentation
- Managing multiple cases at one time
- Showing a passion for continued learning, staying abreast of new technology and techniques
- Manage your own workload by accurately gauging timelines and meeting deadlines
- Work across teams and communicate with leadership, product owners, and other technologists
- Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment
- Experience in Core network/Paco operation will be preferred.
- Certification in Microsoft, Linux, Network Plus or Cisco is advantageous
- Experience with network monitoring software, IP network and applications to read logs (Wireshark)
- Experience with running trace logs for telecom troubleshooting
- Experience with Salesforce, Zendesk or ticket tracking best practice
- Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory.
- Good written and verbal communication in English
- Good verbal communication and average written communication skills in Mandarin language is must.
- Consistent attention to detail
- High level of commitment
- Team Player
- Customer focus approach and sense of urgency