Quality Analyst
Synergy Resource Solutions
- Ahmedabad, Gujarat
- Rs. 60,000 per month
- Permanent
- Full-time
- Determining training needs of associates and conducting need-based training programs to enhance their operational efficiency and productivity.
- Maintain & monitor quality standards of the calls of associates.
- To make sure that the associates are following Quality guidelines up to the standards specified.
- Participate and work towards proper transition of knowledge to the team in Refresher / Briefing.
- Providing the Quality related training and guiding team through specific workshop modules.
- Training to new hires and reporting their progress and issues to process manager
- Monitoring the overall Quality of Process and provide feedback to the team.
- Ensuring to meet the various quality standards for process and preparing daily & monthly reports & analysis of same. Identify the improvement opportunities, do data analysis and presentations.
- Knowledge of preparing RCA (Root Cause Analysis). Initiate and implement new ideas to improve the overall performance.
- 14 Pl, 7 CL, 7 SL,
- 8 Festival Holidays,
- Gratuity
Expertia AI Technologies