IT Support Specialist
Obran Cooperative
- Ahmedabad, Gujarat
- Rs. 6,50,000-8,50,000 per year
- Permanent
- Full-time
- Work with appropriate internal teams to solve tech related issues and manage them through resolution
- Set up user accounts and permissions on the organizations servers and applications, ensuring appropriate access levels
- Respond promptly and professionally to support tickets, maintaining a courteous approach
- Create new user accounts/profiles and address password-related issues
- Effectively prioritize and manage tickets and workload.
- Make recommendations for purchasing items to fulfill end users' requirements.
- Track regular support issues and identify areas where the coop could improve resources or processes
- Install, configure, administer, maintain, monitor, diagnose, and repair end-user systems (Microsoft Windows and Apple Mac OSX) and software applications across the cooperative.
- Support the implementation of new security policies and procedures
- Install, configure, administer, maintain, diagnose, and repair printers, including multi-function printers, copiers, and mobile devices within the corporate environment.
- Process hardware return merchandise authorizations (RMA) and/or warranty replacements.
- Work with internal stakeholders to support the testing and evaluation of new technologies to ensure compatibility and effectiveness.
- Maintain an accurate inventory of hardware and other computing assets.
- Ensure all tasks are conducted in compliance with Obran's standards and procedures.
- Conduct regular self-checks on completed work to ensure security and audit compliance.
- Advanced Troubleshooting Skills: Ability to diagnose and resolve more complex issues beyond initial problem identification, including in-depth knowledge of operating systems (Windows, macOS, Linux), office applications, and healthcare-specific software.
- Networking: Strong understanding of network configurations, including wired and wireless networks, VPNs, and remote access tools. Knowledge of network troubleshooting, IP addressing, and DNS management.
- Security: Knowledge of security protocols for dealing with spam, malware, and virus threats. Experience with antivirus software, firewalls, and email filtering techniques. Understanding of best practices for IT security, particularly in a healthcare setting where data protection is crucial.
- Hardware Diagnostics: Experience with diagnosing and fixing hardware issues, including PCs, laptops, printers, and mobile devices. Ability to replace hardware components and manage inventory for replacements.
- Software and Applications: Proficiency in supporting a wide range of applications, including office productivity tools, email clients, healthcare management software, and virtual machine environments. Ability to guide users through complex application features and troubleshoot application-level issues.
- Virtualization: Knowledge of setting up, managing, and troubleshooting virtual machines and virtual desktop infrastructures.
- Experience with Cloud-based systems
- Proven experience as an IT Helpdesk Support Technician or in a similar role
- Bachelors in IT or equivalent experience
- Communication: Strong English communication skills, including verbal and written communication. Developed ability to explain technical concepts to non-technical users and document solutions and procedures.
- Problem-Solving: Ability to think critically and apply logical troubleshooting steps, often under pressure.
- Customer Service: A patient and user-focused approach to support, understanding the critical nature of issues in a healthcare setting.
- Teamwork and Collaboration: Ability to work closely with other IT staff, including Level 1 support, network administrators, and security specialists, to resolve complex issues.
- Continuous Learning: Commitment to staying updated with the latest technologies, security threats, and best practices in IT support, especially those relevant to office and healthcare environments.
- Experience with Cloud-based systems
- Capable of undertaking additional discovery, research and requirements analysis - doesn’t rely on the client for full understanding or knowledge of issues being resolved.
- Specialized Healthcare IT Experience: For those in healthcare settings, experience with Electronic Health Records (EHR) systems, HIPAA compliance, and other healthcare-related IT practices can be crucial.
- Medical, dental, and vision insurance
- Life Insurance
- Paid time off
- Flexible schedule
- Personal enrichment resources offered to all Obran Cooperative members
- Financial budgeted resources offered to all Obran Cooperative members
- An ever growing set of member benefits offered to all Obran Cooperative members
- Optional participation in the Obran Cooperative board and committees to help define future Obran Cooperative member benefits for all Obran Cooperative members
- Democracy: We empower and educate members to participate fully in workplace decisions.
- Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment.
- Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms.
- Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other.
- Balance: We think critically and holistically about our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.
- Voluntary and open membership
- Democratic member control
- Members’ economic participation
- Autonomy and independence
- Education, training, & information
- Cooperation among cooperatives
- Concern for community