Quality Operations Manager, AGI Data Services, AGI Data Services

Amazon

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 20 days ago
DESCRIPTIONThe Quality Operations Manager orchestrates the site's entire quality audit organization, managing a team of ~100 Quality Auditors through 5 Quality Audit Managers and ~10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership, requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies, managing through layers of leadership, and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution, the Quality Operations Manager concentrates on broader organizational strategy, resource optimization, and creating frameworks that enable the entire quality organization to deliver consistent, high-quality results.Key job responsibilities
  • Develop and execute strategic quality initiatives across the site's operations
  • Lead and manage the site's quality organization through direct reports (QAMs and Specialists)
  • Drive operational excellence through data-driven decision making and strategic planning
  • Establish and monitor site-specific quality standards, metrics, and KPIs
  • Build and maintain strong partnerships with site leadership and cross-functional stakeholders
  • Optimize resource allocation and organizational planning within the quality department
  • Lead process improvement initiatives to enhance audit accuracy and operational efficiency
  • Develop and implement quality training programs and career development paths
  • Create and maintain site-specific quality governance frameworks
  • Drive standardization of quality processes across all shifts and operations
  • Provide senior leadership reporting on quality metrics and organizational performance
  • Lead change management initiatives within the quality organization
BASIC QUALIFICATIONS
  • Bachelor's degree in relevant field (Business, Engineering, Quality Management) • 7+ years of quality management experience, with 3+ years in leadership roles • Proven experience managing large teams (100+ employees) through direct reports • Strong track record of implementing successful quality programs • Advanced analytical and data interpretation skills • Exceptional planning and execution capabilities • Demonstrated experience in stakeholder management • Experience with quality management systems and tools
PREFERRED QUALIFICATIONS
  • Professional certifications: Six Sigma Black Belt, ASQ CQM/OE • Experience managing quality operations in high-volume environments • Track record of successful organizational improvement initiatives • Experience with quality automation tools and systems • Strong background in developing and implementing quality training programs • Experience in lean management principles and methodologies This role requires occasional travel (10-15%) for training, conferences, and leadership meetings.
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