Front Office Manager

Coimbatore, Tamil Nadu
Rs. 4,80,000 per year
Permanent
Full-time

2 months ago

The Front Office Manager is responsible for overseeing the front desk operations, guest services, concierge, bell desk, and night audit. The role ensures a smooth, efficient, and courteous check-in/check-out experience for all guests, while maintaining service excellence and adhering to hotel policies and standards.Key Responsibilities:1. Guest Services Management

Supervise the front desk operations to ensure exceptional guest service.
Greet and interact with guests to ensure satisfaction and handle complaints professionally.
Ensure smooth check-in and check-out processes, including accurate billing.
Coordinate VIP arrivals, special requests, and guest preferences.

2. Team Leadership

Recruit, train, and supervise front office staff including receptionists, concierge, and bellboys.
Prepare duty rosters and manage staff scheduling to ensure proper coverage.
Conduct performance reviews and motivate team to exceed service expectations.
Maintain a professional and supportive work environment.

3. Operational Excellence

Ensure the front desk is always well-organized, efficient, and guest-ready.
Monitor room availability and work closely with housekeeping and reservations.
Manage overbooking situations, walk-ins, and late check-outs professionally.
Ensure compliance with hotel policies, procedures, and safety standards.

4. Revenue and Reporting

Maximize room revenue through up-selling and effective room inventory control.
Monitor front office expenses and maintain operational budget.
Prepare and analyze daily, weekly, and monthly reports related to occupancy, guest feedback, and performance.

5. Systems and Administration

Oversee the use and maintenance of Property Management System (PMS).
Ensure guest data is entered accurately and confidentially.
Coordinate with other departments for smooth inter-departmental operations.

Key Skills and Competencies:

Excellent leadership and team management skills
Strong guest service orientation and problem-solving ability
Excellent communication and interpersonal skills
Solid knowledge of hotel software systems
Attention to detail and ability to handle high-pressure situations
Professional appearance and demeanor

Qualifications:

Degree or Diploma in Hotel Management or Hospitality
Minimum 57 years of experience in Front Office operations with at least 12 years in a supervisory or managerial role
Strong knowledge of front desk procedures, customer service, and reservations

Working Conditions:

Flexible to work in shifts, weekends, and holidays
On-call availability for urgent guest or operational issues

Send resume to WA - 94462838 / 9446283381

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