Operations Analyst
- Hyderabad, Telangana
- Permanent
- Full-time
- Job Title: Operations Analyst
- Primary skills: Strong proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau)
- Secondary skills: Ability to work with large datasets; knowledge of SQL or Python is a plus
- Location: Hyderabad (Mindspace#12B)
- Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
- Experience: 1-3 yrs.
- Collect, analyze, and interpret operational data to identify trends, inefficiencies, and improvement opportunities across business units.
- Develop dashboards and reports to track KPIs, SLAs, and operational performance metrics.
- Process Improvement Support:
- Assist in mapping, documenting, and analyzing existing processes to identify bottlenecks and recommend optimizations.
- Support Lean, Six Sigma, or similar initiatives by conducting root cause analysis and impact assessments.
- Project & Initiative Tracking:
- Track progress and outcomes of OpEx projects, ensuring milestones and deadlines are met.
- Coordinate with cross-functional teams to support execution of transformation, cost optimization, and process standardization initiatives.
- Operational Governance:
- Maintain standard operating procedures (SOPs), RACI matrices, and policy compliance trackers.
- Support operational audits, internal reviews, and implementation of corrective actions.
- Tools & Automation:
- Leverage tools like Excel, Power BI, Tableau, or process mining tools (e.g., Celonis) to improve visibility and automation of operations.
- Collaborate with IT teams to propose automation and digital solutions to reduce manual efforts.
- Stakeholder Engagement:
- Work closely with business, delivery, HR, finance, and sales teams to gather inputs and drive alignment on operational metrics and improvement plans.
- Support internal communications and presentations related to operational excellence outcomes.
- Strong proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).
- Ability to work with large datasets; knowledge of SQL or Python is a plus.
- Understanding of process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
- Familiarity with business operations in a services or consulting environment.
- Exposure to project management, operations governance, or compliance frameworks.
- Strong problem-solving and critical thinking abilities.
- Excellent communication and stakeholder management skills.
- Detail-oriented with an ability to manage multiple priorities simultaneously.
- Bachelor’s degree in Business, Engineering, Operations, or related field.
- 1–3 years of experience in operations, analytics, or consulting roles (internships may count if relevant).