Content Writer
PhonePe
- Bangalore, Karnataka
- Permanent
- Full-time
- Amplify the voice of PhonePe to create a positive merchant experience
- You will help improve how PhonePe interacts with merchant partners and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
- Utilise strong analytical ability to evaluate end-to-end merchant experience across multiple channels and merchant touch points
- Identify measures/communication changes that can be initiated based on analysis
- Measure and report performance of all analysis undertaken and assess against goals
- On any given day you will be involved in the development of interactive chatbot, work on new interaction models on the PhonePe Business App and aid 1,500+ customer support executives in delivering a customer experience that is par excellence
- You will also be taking on various communication requests that hit the team's inbox. Also, as we own merchant communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry
- 3+ years experience in content writing, crafting videos/rich-media formats, and working with consumer internet products/apps
- Someone with deep understanding of customer psychology and is armed with strong narrative skills
- A candidate who can cogently and passionately present and defend creative work/ideas, which improve merchant experience
- A communication specialist who can collaborate with multiple verticals/teams
- Should be well versed with Microsoft Excel, PowerPoint and Word, and popular Content Management Systems
- Experience in working with a customer/merchant experience team will be an advantage
- Bachelor's /Master's degree in English, Journalism, or related fields
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
- Required